PAHCOM, Illinois, share knowledge, medical managers, office managers, practice managers, healthcare, medical, management, managers, group, Chicago, Chicagoland, association -- Greater Chicagoland Chapter of PAHCOM

BONUS! This program has the prior approval of the American Academy of Professional Coders for 1.5 CEUS in the category B (Practice Management) Granting prior approval in no way constitutes endorsement by AAPC of the program content or the program sponsor.

Difficult people, whether employees, your boss or your patients, can take a toll on a medical practice. Have you ever come across a really difficult personality? Of course you have.

Do you realize, however, that your response to a difficult person can have an impact on the outcome of the situation? By using appropriate words and gestures you can diffuse the situation. If you want to minimize the stress of working with difficult personalities, this 90-minute audio conference is for you. We will give you smart and no-nonsense strategies that work to diffuse difficult situations.

Join us on June 26 to hear Donna Weinstock:

-How to handle difficult patients: Dos and Donts -How to deal with that particularly difficult employee& -What if the difficult person is your boss? Hints on this special situation -Learn what subtle clues you are sending with your words and your gestures, and learn to have them work in your favor.

-Profiles of different types of people so you can adjust your responses to them.

-Pointers on terminating a relationship.

-And&when and how to ask for help.

As a bonus, for 20 minutes at the end of the session, you'll have the opportunity to pose your questions in real time to Donna Weinstock.

Program Materials: Hand-outs will be provided approximately one week before the program date via e-mail with PDF links. Make copies for the attendees in your office!

Day not convenient for you? Take advantage of the CD-ROM purchase (plus program materials) to listen to the program when convenient for you!

Pricing:

* $227 for live audio conference and program materials

* $227 a CD-ROM of the audio conference plus program materials

* $299 for BOTH the live audio conference and the CD-ROM (and program

* materials)

One registration fee lets your entire staff listen in! Participation in the call is $227 per site and allows access to one phone line for an unlimited number of people to listen.

Click Here or Call <http://conference.mpmnetwork.com/> (866) 710-6338 <http://conference.mpmnetwork.com/> To Register! <http://conference.mpmnetwork.com/>

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Meet Our Expert Speaker:

Donna Weinstock is President of Office Management Solution based in the Chicago suburbs. She is a business and health care consultant with more than 30 years in the healthcare industry. Her experience as a licensed Nursing Home Administrator and office manager for neurosurgery and pediatrics has given her the know-how on what makes an efficiently run and organized practice. As an accomplished writer and speaker, Ms. Weinstock specializes in office processes and staff development. Ms. Weinstock is also a member of the executive board of her local chapter of PAHCOM (Professional Association of Health Care Office Management).

Moderator: Nancy Collins, Publisher of The Journal of Medical Practice Management®

4 Easy Ways To Register

1 - ONLINE: Sign up at http://conference.mpmnetwork.com

2 - PHONE: Call (866) 710-6338

3 - FAX: Complete the order form below and fax it to (410) 329-1510

4 - Need to send a Check? Mail registration, payment and name of conference and date of conference to:

Greenbranch Publishing

PO Box 208

Phoenix, MD 21131

Here's how the audio conference works:

It's easy! You dial a toll-free number from your phone, put in a pin code and are connected to the call. Then, all you have to do is sit back and listen to the presentation! No special equipment is needed.

It's interactive! There will be a Question and Answer period at the end where you can anonymously ask questions by pushing a button on your telephone keypad.

It's convenient! You can call and listen in from anywhere ... your desk, your conference room, your home or your cell phone. And you don't have to spend money or extra staff time out of the office to go anywhere.

It's a bargain! It costs just $227 to participate.

Submit your questions:

We invite you to submit your questions in advance. We plan to answer your questions during the live audio conference. However, time constraints limit the number of questions that can be answered the Q&A session.

Great audio conferences from The Journal of Medical Practice Management<http://www.greenbranch.com/images/Greenbranch/header.gif>

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